Scheduling

Please call the salon to schedule an appointment.  Appointments cannot be made through email or social media. Please call us directly at 571.527.0200. A credit card is required to hold any appointment.

Occasionally we will offer color services without a blow dry. Please understand this is offered when we are trying to accommodate you earlier than the full service is available. No cost will be deducted from the color service if a blow dry is not booked. We have a blow dry station with blow dryers, products, and brushes available for your use. Thank you for your understanding.

Cancellation Policy

At The Smitten Salon,  we value your time and money; please have the same consideration with us. We ask that you give us the courtesy of cancelling 48 hours prior to your appointment to allow us to fill that time slot and offer to clients on the waitlist. All clients MUST cancel and/or reschedule 24 hours prior to their appointment to avoid a fee.

If you no-notice/no-show or same day cancel and/or reschedule, you will be charged 50% of your appointment fee that is listed under our service menu. This charge is non-refundable. As a courtesy, we send text and email reminders prior to your scheduled appointment. If you are running late, please contact us as soon as possible. We allow a 15 minute grace period before the appointment is considered a no show and subject to the fee.

Punctuality Policy

A 15 minute grace period is permitted to all clients. We will strive to accommodate all guests. Stylists retain their right to reschedule any client that arrives 15 minutes or later after their scheduled appointment. Please understand that this policy is in place so that the stylist does not run late for other scheduled and on time appointments.

Refund Policy

Your satisfaction is extremely important to us. Although we do not offer refunds on services rendered, we will do everything in our power to correct any issue that may arise within two weeks of the original service.

We do not offer refunds on Bumble & bumble or Kerastase products. You may exchange a product with a receipt for a different product of your choosing of equal or lesser value.

Children 

Smitten is no longer accepting children under 12 years old for any salon service. Thank you for your continued patronage.

Join Our Team

We encourage you to reach out whether you are a new stylist or a seasoned stylist. We are always looking for fresh talent!

Lynsey recognized as Top Stylist by Allure in 2012

Top salon in Metro Washingtonian, 2012

Abbie Award Arlington Best Business, 2013

Women to Watch, Arlington Magazine, 2013

“One of Best Salons in World” selected by Hey, Hey Gorgeous, 2014

Recognized in the industry, Behind the Chair Magazine, 2015

Women’s Health Magazine recognition, 2016

Best Salon, Northern Virginia Magazine, 2016

Best Salon, Arlington Magazine, 2016

Top Colorist: Liz, Allure, 2016

Women to Watch in Business, Arlington Magazine, 2016

Best Salon, Northern Virginia Magazine, 2018

Best Salon, Arlington Magazine, 2018

District Boss Interview by Ringlet Studio

Libby Living Colorfully’s Review

ChloandTell’s Experience with Extensions

Best Salon, Northern Virginia Magazine, 2019

Featured in Northern Virginia Magazine, 2020

Featured in Shape Magazine, 2020

NBC4 Coverage // Clear Face Masks for Covid for Hearing Impaired

Best Salon, Northern Virginia Magazine, 2020