A credit card is required to hold any appointment. Guests may either reschedule or cancel any appointment 24 hours prior to their scheduled appointment. In the event that cancelations or reschedules occur within 24 hours or the scheduled appointment, client’s credit card will be charged 50% of their scheduled service. Please understand this policy is in place to prevent last minute vacancies in a stylist’s schedule. Smitten appreciates your understanding of our stylist’s time.

A 15 minute grace period is permitted to all clients. We will strive to accommodate all guests. Stylists retain their right to reschedule any client that arrives 15 minutes or later after their scheduled appointment. Please understand that this policy serves to accommodate clients schedule throughout the day, so the stylists do not run late for other scheduled appointments.

Your satisfaction is extremely important to us. Although we do not offer refunds on services rendered, we will do everything in our power to correct any issue that may arise within two weeks of the original service.

We do not offer refunds on Bumble & bumble products. You may exchange a product with a receipt for a different product, but money is not issued for the difference.

*** Cut and Color includes a blowdry unless otherwise noted ***